1. Overview
At System Support Canada. (“SystemSupportCanada”,“SystemSupport”, “we”, “our”, or “us”), your privacy and trust are our top priorities.
This Privacy Policy and Terms of Service explain how we collect, use, and protect your personal information, and under what circumstances it may be shared.
By using our website (https://systemsupport.ca) or any of our services, you agree to these terms.
2. Information We Collect
We collect only the information necessary to deliver our services efficiently and securely.
This includes information that you voluntarily provide through:
- Contact Forms – your name, company name, email address, phone number, and the message you submit.
- Request or Consultation Forms – project or IT service details, preferred contact times, and any related business data you provide.
- Newsletter Subscriptions – your email address to send updates and announcements.
- Automatic Information – IP address, browser type, device information, and general website usage data collected through cookies and analytics tools (Google Analytics, etc.).
We do not collect or store sensitive financial data directly on our website.
All online payments (if applicable) are processed securely through trusted third-party providers that comply with PCI-DSS standards.
3. How We Use Your Information
Your information is used strictly for legitimate business purposes, including:
- Responding to contact or service inquiries.
- Providing managed IT support, consulting, or project services.
- Sending service updates, newsletters, and special offers (only if you opt in).
- Improving our website’s user experience and service quality.
- Ensuring security, fraud prevention, and compliance with applicable laws.
We will never sell, rent, or trade your personal data to third parties.
4. Sharing Your Information
We may share limited personal information only in these cases:
- With trusted service providers (e.g., email hosting, analytics, payment processors) who assist us in operations — all under strict confidentiality agreements.
- When legally required, such as responding to lawful requests by public authorities or to meet legal obligations.
- In business continuity or mergers, if System Support Canada. is involved in an acquisition or restructuring, user data may be transferred under equivalent privacy safeguards.
All employees and partners of System Support Canada. are bound by internal confidentiality agreements and data protection standards.
5. Data Security
We maintain industry-standard security measures to protect your data against unauthorized access, alteration, or destruction.
This includes SSL encryption, secure servers hosted in Canada, access controls, and continuous monitoring.
However, please note that no data transmission over the Internet is 100% secure, and while we strive to protect your information, we cannot guarantee absolute security.
6. Cookies
Cookies are small data files placed on your device to enhance your browsing experience.
We use cookies to:
- Analyze website traffic and performance.
- Remember your preferences and improve usability.
- Measure the effectiveness of campaigns and online forms.
You can disable cookies through your browser settings, but some site features may not function properly as a result.
7. Consent
By submitting your information through any form on our website or by subscribing to our newsletter, you consent to the collection and use of your data as described in this policy.
You can withdraw your consent or unsubscribe at any time by contacting us or using the “unsubscribe” link in our emails.
8. Retention of Information
We retain your information only as long as necessary to fulfill the purposes described above or as required by law.
Once it is no longer needed, it will be securely deleted or anonymized.
9. Client Service Terms
When you engage System Support Canada. for Managed IT or consulting services:
- All work is billed in accordance with agreed rates and service terms.
- A minimum charge of one (1) hour applies for on-site visits, and fifteen (15) minutes for remote support sessions.
- Travel fees may apply based on location and scope.
- Payment is due upon completion of services or as specified in the invoice.
- Late payments (over 60 days) are subject to a 5% monthly interest charge.
- We reserve the right to suspend services for overdue accounts.
10. Limitation of Liability
Except in cases of gross negligence or willful misconduct,
System Support Canada. shall not be liable for any indirect, consequential, or special damages, including data loss, downtime, loss of profits, or loss of use.
Our maximum liability is limited to the total fees paid by the client for the relevant services.
11. Non-Solicitation & Confidentiality
Clients agree not to solicit, hire, or contract directly with any System Support Canada. employee or subcontractor for one (1) year following the end of services.
Both parties agree to maintain strict confidentiality regarding any proprietary or business information exchanged during the engagement.
12. Intellectual Property
All website materials, including text, design, graphics, code, and trademarks, are the property of System Support Canada. or their respective owners.
Reproduction or redistribution without written consent is prohibited.
13. Updates to This Policy
We may update this Privacy Policy and Terms of Service from time to time.
The latest version will always be available on our website, with the “Last Updated” date shown below.
Your continued use of our website or services constitutes acceptance of any updates.
Last Updated: October 2025
14. Contact Information
If you have any questions, requests, or concerns regarding this policy, please contact us at:
📧 [email protected]
🌐 https://systemsupport.ca
📍 88 Harbour St. Toronto, Ontario, M5J0C3.
Mon – Fri: 9AM–5PM EST
Sat – Sun: Closed